Overview:

Collection House Ltd were instructed to recover £ 21,154.66 form an Academy, which had underpaid VAT. The payment had been outstanding for over 2 years and the Academy had changed name as well as board members since this time.

Recommendation:

Naomi (Collection agent) had suggested issuing a standard letter of claim, using the information provided by the client. Having sent details of the claim via post and email, she made an initial call to the Academy to explain the debt.

Engagement:

Initially, the debtor denied liability for the amount owed as the school had changed name and moved to a new academy trust, however Naomi pointed out that the original school was not dissolved and the company registration number has remained the same and therefore the school is still liable for the debt. After numerous calls and emails to the debtor, along with providing evidence of the outstanding sums and how they originated, the debtor agreed to pay the full amount of £ 21,154.66.

"I have used Collection House for over 20 years and I have always found them extremely professional, friendly and they always manage to get positive results. When I have changed jobs Collection House is the company I use when I need that extra help to collect older debts. Louise Tan was exceptional, keeping me informed of the progress of the debt and confirming when the debt was paid. I would recommend using Collection House every time. Thank you"