Overview:

Collection House Ltd were instructed to recover a number of unpaid invoices, some dating back 3 years, for Fire and Security company. This instruction was part of an agreement we had with the Fire Industry Association.

Recommendation:

One particular case was not only 3 years old, but had been with two previous DCA's and a firm of solicitors to try and resolve. However, despite their best efforts, the monies owed remained unrecovered. Our recommendation was to write a bespoke letter to the debtors solicitors to make them aware that the debt was still outstanding and that a full and final settlement agreement of £ 7,643.75 had been accepted, but not paid.

Engagement:

Within 7 days of being instructed on the debt, our team of experienced and accredited agents, engaged with the debtors solicitors, explaining our clients position and the terms of agreement set out over 3 years ago. After a series of meetings, and despite some initial resistance, the debtor agreed to pay £ 7,643.75 as full and final settlement - this was received just 3 weeks after instruction.

"Tried out as part of the FIA initiative. Glad we did as very easy to deal with and some great results on some difficult older debts. Will be sticking with them going forward as the service has been excellent."