The process could not have been simpler. A very positive experience.

Overview:

Collection House Ltd were instructed to recover £ 1,739.00 by a Euronics Member, owed by a company that had made numerous promises and excuses but had still not paid their invoice.

Recommendation:

Having made some initial background checks, we were made aware the director had previously run companies that had gone into administration. Our recommendation was to send an initial letter of claim (via post and email) and follow this up with a call immediately. Due to the background of the debtor, we suggested that if payment is not made immediately, we should proceed with legal action against the company.

Engagement:

We made contact with the debtor immediately, who gave reasons as to why payment was not forthcoming. We explained to the debtor that our client is prepared to take legal action is payment is not made, or an agreed payment plan proposed. The debtor agreed to make an immediate payment to avoid further steps. To offer our client security, we suggested the debtor sign a 'deed of guarantee'. This deed would mean the director would be personally liable for the debt, if his company defaults.

Payment:

We received £ 750 immediately, along with the signed deed and an agreement for planned payments that will be managed by Collection House Ltd.

"The process could not have been more simple... they quickly contacted the customer and received positive results within a day. Any monies collected have been placed into our bank immediately. We have found the whole experience very positive and would not hesitate to recommend Craig and the company."